course | Sales and Marketing |
Guide to Call Center Management
Language available English | Hindi | Bengali
29 Student already enrolled
Rating(4.0)
What you'll learn
- Identify the defining buying motives of customers and various conversation styles
- Describe the different tools and techniques that can be used to make a lasting positive impression on customers
- Explain the process of setting goals and benchmarking in order to create an efficient call center team
- Define ‘telemarketing’ and explain how it has evolved into a large-scale industry
- State the key words and steps that can help you prepare for a sales call
- Outline the methods that can help you to overcome customers’ objections and rejections
- Identify the steps taken to convert calls into sales
Course Included :
- 3-4 hours
- Study Meterial
- Certificate of completion
Requirements
- No pre-knowledge is required – enthusiasm is all you need!
- Android phone or PC
- Good WIFI Connection
- Regular Online class Presents Mandatory
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