course | Sales and Marketing |
Becoming a Customer Service Executive
Language available English | Hindi | Bengali
20 Student already enrolled
Rating(4.5)
What you'll learn
- Analyse how important a customer is to any business and what it means to provide a good customer service
- Recognise the first step to take when trying to solve the problem of an enraged customer
- Recall who provides customer service in an organisation
- List the two types of customers
- Summarise how you can boost your energy and be happy in order to provide efficient customer service
- Outline the steps to take in improving customer service
- List the two major categories of customers’ needs and their examples
- Describe how to handle a customer when carrying out an important work
- Discuss the advantages and disadvantages of telephone communication and how to provide electronic customer service
- Explain how to deal with profanities coming from customers
Course Included :
- 3-4 hours
- Study Meterial
- Certificate of completion
Requirements
- No pre-knowledge is required – enthusiasm is all you need!
- Android phone or PC
- Good WIFI Connection
- Regular Online class Presents Mandatory
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