course | Information Technology |

INTRODUCTION : ESENTIALS OF IT SERVICE MANAGEMENT

Language available English | Hindi | Bengali

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Rating(4.5)

What you'll learn

Define the term ‘ITIL framework’ and describe the ITIL 4 version
Define ‘service management’ and ‘value co-creation’ in the context of organisations
Explain how products, services, utility, warranty and service relationships work
Recognize different stakeholders in service management
Discuss each of the four dimensions of the ITIL 4 framework in detail
List the six factors that can impact the four dimensions of the ITIL 4 framework
Analyze the ITIL Service Value System and discuss its five elements
Describe the ITIL Service Value Chain and its six components
Recognize the importance of acquiring ITIL certification
Compare the opportunities of acquiring ITIL certifications for SMEs and large corporations
Outline the levels of ITIL certification
Evaluate different certification streams encountered after ITIL Foundation Certification

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Course Included :

Requirements

No pre-knowledge is required – enthusiasm is all you need!
Android phone or PC
Good WIFI Connection
Regular Online class Presents Mandatory

Student Review

The course has been created with a lot of thought and planning. Each topic related to the one before. Rob not only teaches he shows on this course how to google the information needed, which I've been doing and I've learnt a lot from this method of teaching. I've nearly finished the course and I feel very confident to send my CV to potential empolyers. Thanks for an excellent course.