course | Information Technology |
ISO 20000 PRINCPLES OF IT SERVICE MANAGEMENT SYSTEM
Language available English | Hindi | Bengali
25 Student already enrolled
Rating(4.5)
What you'll learn
- State the purpose of ISO/IEC 20000 Standard
- List and outline the contents of the standard’s series
- Describe a Service Management System (SMS)
- State the benefits and roles in an IT service management (ITSM)
- Discuss the benefits that a business can achieve if they adopt ITSM policies, procedures, and processes
- Summarize the main changes in the ISO 20000:2018 standard
- Discuss the structure and requirements of the standard
- State the steps for a company to get ISO 20000 certified
- Describe the differences between ISO 20000-1 and ITIL
- Outline how ITIL and ISO 20000-1 work together
Course Included :
- 3 hours
- Study Meterial
- Certificate of completion
Student Review
NIMTT student Read More
The course has been created with a lot of thought and planning. Each topic related to the one before. Rob not only teaches he shows on this course how to google the information needed, which I've been doing and I've learnt a lot from this method of teaching. I've nearly finished the course and I feel very confident to send my CV to potential empolyers. Thanks for an excellent course.
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